Shipping Policies

Orders are typically processed within 24 hours, excluding weekends and holidays. After your order confirmation email is sent, you will receive another notification when your order has been shipped.

Please note that there may be delays due to high order volumes or issues with postal services beyond our control.

Shipping Rates and Delivery Estimates for the US and Canada

Shipping fees for your order will be calculated and shown at checkout.

(All orders come with a free shipping option.)

Shipping Option: Free Standard Shipping
Estimated Delivery Time: 7 to 12 business days
Cost: $0.00

International Shipping Policy and Information on Duties & Taxes

Overview:
At Grounded Oasis, we aim to serve customers globally. However, shipping outside the US may involve navigating customs regulations, which could lead to additional costs that are outside of our control. This policy is designed to inform international customers about potential duties and taxes that may apply to their orders.

Duties and Taxes:
International orders may be subject to import duties, taxes, and other fees, depending on the regulations of the destination country. These fees are determined by the customs authority and may depend on the order’s value, local tax laws, and any applicable tax-free thresholds.

Who’s Responsible for These Fees:
As the recipient, you are regarded as the importer and are responsible for complying with the laws of your country. This means any additional fees related to customs, including duties and taxes, are your responsibility. Grounded Oasis has no control over these charges and cannot estimate their amount.

Customs Clearance:
Customs policies differ between countries, so we advise reaching out to your local customs office for more information on possible duties. Keep in mind that customs clearance procedures may cause delays beyond the estimated delivery time.

If You Refuse Shipment:
Should you choose to refuse delivery, you will be liable for the original shipping costs, as well as any duties, taxes, and fees incurred on the original and returned shipment. These amounts will be deducted from any refund of the merchandise.

Contact Us:
If you have questions or need clarification regarding customs, duties, or taxes, feel free to reach out to our customer service team. We are here to help and make your international shopping experience as smooth as possible.

Thank you for choosing Grounded Oasis for your grounding needs. We appreciate your patience and cooperation with the international shipping process.